09.28.11
Share the Information
Dad, why are grown-ups not very good at video games?” For a guy who rarely excelled at the classic game of Pong, I have to agree. However, when my nine and ten year old teachers fail to share basic instructions, it doesn’t help my quest for video game excellence.
Most of us have probably worked for a person at some point in our career who left out critical information that harmed our performance. The tendency as managers or owners may be to let our employees figure it out on their own. That may work for a while but when the result is poor performance it creates frustration on the employee and employer side.
A friend of mine was recently hired by a national distribution company as an outside sales representative. As part of their training program, he will be spending several weeks working as an inside sales person learning product lines and computer systems. Traditionally the goal has been to get an outside sales rep in the field as soon as possible. Could we actually be harming their ability to meet and exceed their sales budgets? I believe by investing the time initially to train employees in company processes, it will pay great dividends and create a more pleasant work environment.
Now excuse me while I go try to master Mario Kart!
Regards,
Brian Boek
