08.29.11
I’m the customer. Right?
I’m close to losing the battle with the sliding glass door to our patio. After minor stretching, mental preparation and great effort, I am finally able to move it to the open position. It is with this in mind that I stopped at the local big box store to see what options are available. As the “professional??? was assisting me, he asked if I was interested in window grids or not. “Well, I’m not sure,??? I replied.
“Yes or no. Do you want them or not????
“Uhhh. Yes????
My hesitation was due to the fact that I was deciding whether or not to reach across the counter, grab him by the collar and remind him that surprise, I am the customer. Obviously he was not having the best customer service day.
In dealing with customers, we can sometimes reach a level of frustration from dealing with daily issues that we become jaded and neglect treating our customers as if they are valuable. We may need a gentle reminder that without customers, we have no sales, no business and no income. Here are a few reminders.
• When was the last time you told your customers that you appreciate their business?
• Have you shared a recent relationship building activity with them?
• What questions have you asked in the last six months to see what their business needs may be?
Remember that even though customers may sometimes be difficult, life without them would be downright miserable.
Regards,
Brian
