02.24.20
Remember the 19- Not the 1
I’ve been reading “The Nordstrom Way??? which highlights the quest for exceptional customer service. One of the Nordstrom brothers reminded a salesman “You can wait on twenty customers and they are all friendly except one. So you might go home at night remembering the bad one and forget about the nineteen who were so good. It should be the other way around.???
Our human nature is to remember that one person that made our day difficult instead of the many that helped us and were actually pleasant to deal with. This week, make it a goal to focus on those that made the days easier and not the ones that try to make it difficult.
Regards,
Brian
