01.26.20
Please, Just Answer the Phone
It has become a game. Will the sales rep I’m attempting to contact answer their phone? I’ve tested it. I make the call- straight to voice mail I go. I send an email and within seconds have a response.
I wanted to talk to this rep to discuss nuances of a particular quote but they live behind a screen replying but not truly interacting with customers.
If you do much reading or listening, this is a common complaint that many make about their person to person interactions. Whether it is generational or not, I do not know. What I do know is that when you have a direct conversation over the phone or face to face, it is a refreshing interaction and you are usually not left wondering whether or not what you said was misinterpreted.
My advice- get off the screen, go see someone, talk to someone and you will experience professional and personal growth.
Regards,
Brian
