11.25.19
How Is Your Steak?
“Sir, how is your steak?” I’m not one to usually complain at a restaurant but my expectation for a more expensive rib-eye steak was that it should be hot and it wasn’t. The server asked if I wanted a new rib-eye or wanted it re-warmed. I chose the latter and all was well. A few moments later, a manager came to our table and apologized for the inconvenience and told us there would be no charge for either steak.
I did not expect that and wasn’t asking for the meal to be discounted but it was a nice gesture and showed me that they cared that our experience was less than perfect. My thoughts of it being just an ok meal for a higher end restaurant was changed because of their concern and response to a challenge.
There will be times when our customers do not experience the level of service that they should. The quicker we respond and show them that we care and want to do what we can to improve that experience, the better chance we have of continuing to grow the relationship and overcoming the situation.
Enjoy your Thanksgiving and many blessings to you and your family.
Brian
