07.30.09
I’ll Be Happy to Help You
Tech support and customer service departments are not always known for the best of attitudes. In making a couple of those dreaded support calls I was pleasantly surprised when after the initial greeting I heard, “Mr. Boek, in regards to your issue, I’ll be happy to help you with that.” The irritated, frustrated, I’m-ready-to-crawl-through-the-phone feeling began to dissipate. Here was someone that actually sounded like they wanted to help find a solution to my problem.
What do your customers experience when they call your customer service desk? Are they an interruption or is your team “happy to help” find the solution? It is such a basic part of interacting with customers. However, with the daily pressures of business, smiling over the phone, helpfulness and improving the customer service experience are sometimes left behind. When this happens, the foundation of a strong customer service team is missing a key component that can keep the customer coming back instead of going to the competitor.
Simple. Basic. No cost to implement. Results that set you apart from the competition. Take a walk through your call center area and listen to see how many on your team are “happy to help.”
Have a great week. If you would like to discuss further, call me- “I’ll be happy to help you with that!”
Brian Boek
